Heroes save lives. Whether you are in a volunteer department or on a large team in an urban area, when you are on a call, you are doing the work of a hero. From the mundane to the frightening, on the other end of each call is someone that needs help and at the very least feels their situation is dire enough to dial 911. To effectively reach them with a potentially life-saving solution, every second counts. Every small piece of knowledge helps reduce the number of ticks on the clock it will take to reach them.

Firefighters are heroes. There is no doubt about that. It takes a truly special person to run into a place from which other people are trying to escape. Nevertheless, firefighters are the first to put their lives on the line for the chance to rescue people from dire circumstances. If you have signed up to become a firefighter, whether vocationally or as a volunteer, you know that risking your health and safety are part of the landscape. Still, you do not have to run into an emergency blindly. You should have access to a significant amount of data before you ever respond to a call. However, without the right software and technology, you may not be getting the most out of your data. 

When a dispatcher takes a call, they know that they are communicating with someone in what is likely their darkest hour. Except for a few rare cases, the person on the other end wouldn't have dialed 911 if they did not need help. There is a good chance that person is in a dire situation with nowhere else to turn. They may be frightened. They may be injured. They may be in shock. Yet, there are precious seconds to comfort them, provide potentially life-saving instructions, and somehow coax enough information for you to respond swiftly and safely. 

In a crisis, every second is vital. Each moment matters for the safety of those firefighters, and paramedics are racing to save. There is little room for error when it comes to fires, vehicle accidents, and other emergencies. Departments must use every available tool to ensure they can respond as quickly and efficiently as possible.